About Me

I am a Computer Engineer from Chicago, Illinois. I attended Southern Illinois University Carbondale, where I earned my bachelors' of Science in Computer Engineering. After graduating in December of 2015, I began working as a Technical Rotation Associate for Trend Micro.

Skills

Proficient:

C#
C++
Python
.NET
HTML
CSS
SQL/NOSQL

Skilled:

Java
JavaScript
Apache
Firebase
Verilog
VHDL
Cadence/Synopsys Tools

Work History

Role: Software Engineer
Duties:
  • Debug client submitted code.
  • Created and maintained operating instructions and documentation.
  • Ensure best practice standards met and kept updated.
Role: Technical Rotation Associate
Duties:
  • Provide technical support and customer service ensuring prompt problem resolution.
  • Conducted Proof of Concept installations, Demos, and Best Practice implementations.
  • Worked in a fast-paced, high-pressure environment under minimum supervision to support deployment, integration and maintenance of Trend Micro software products within client networking environments.
  • Created and refined important product-oriented internal documentation.

My role at Trend Micro had me working alongside the following positions:

CSE: Customer Support Engineer
- Provided technical support to ensure prompt problem resolution.
SE: Sales Engineer
- Provided customers with an in-depth look at what products and packages were offered. Assessed customer's environmental needs and tailored a trial installation to match their environment.
FSE: Field Service Engineer
- Worked both on-site and remotely to perform product installations for customers following best practices.
CSM: Customer Support Manager
- Maintained healthy relationship with customers to ensure product installations, sales, and bugs were worked out in a timely fashion by the appropriate team.

Every two months I would rotate into a new position where I would take on the roles and responsibilities associated with each position within the company. This gave me an insider look as to how the many departments communicated. I witnessed first hand how these roles operated and was expected to perform the task by myself by the end of the two month period. This proved to be a great learning experience and provided me with an ever-changing set of challenges to overcome.

Contact

Phone: (530) 276-4648
Email: Alexander@Ege.com
Github: www.github.com/alexege